Frequently Asked Questions
Q: How do I become a stockist?
Select ‘become a stockist’ on the top right and complete the contact form. A member of our sales team will then come back to you with a new account form with more details about your company for you to complete.
Q: How do I place an order with you?
You need to be an existing stockist to be able to place an order with us. If you are not a stockist already, please follow the instructions in the question above. If you are already an existing stockist you can order via your rep / agent, email us on sales@essentialhousewares.co.uk, call us on 01582 475577 or use our b2b portal, you can login via ‘shop now’ on the website if you have registered for the portal. Please contact us if you would like to register for the portal.
Q: What is your minimum order?
MINIMUM ORDER £150 EX VAT
DELIVERY CHARGE £50
Minimum order value of £150 ex VAT and £50 delivery charge applies to UK mainland only, excludes post codes FK, KY, DD, AB, PH, PA, IV, KW, HS where separate minimum orders and charges will apply accordingly. Please contact us for more information.
FREE DELIVERY FOR ORDERS £750 OR OVER EX VAT
Free delivery on orders of £750 or over ex VAT to UK mainland only, excludes post codes FK, KY, DD, AB, PH, PA, IV, KW, HS.
Ireland, NI and excluded post codes free delivery on orders of £900 or over ex VAT.
For overseas shipping outside of the UK and Ireland free delivery applies of £750 or over ex VAT to a UK shipper excluding the above mentioned postcodes.
OVERSEAS SHIPPING
For overseas shipping outside of the UK and Ireland we will only deliver to a UK shipper excluding above mentioned postcodes who can arrange the export of goods providing the correct documents for the export.
Q: What is your return & refund policy?
We do not offer a sale or return policy and will not accept returns of unwanted goods. If you have ordered something in error you must notify us within 3 working days of delivery. If you wish to return the goods you must arrange the return at your own expense and risk. Returned goods will be checked by our warehouse manager, if the goods are damaged a credit will not be issued. If the goods are in a saleable condition you will received a credit note for the returned goods.
If the goods are delivered to you damaged you must notify us within 3 working days of delivery. You must check around the pallets before signing for them, if you can see damages on the pallet you must sign the paper work and write damaged. If the damages are full cases we will require photographic evidence of the damages and may arrange for the goods to come back to us before issuing a credit note.
If you have a few damaged unit packs in a box, you must notify us within 3 working days of delivery and send photographic evidence. We will issue a credit note without the need for the stock to come back.
If you have missing goods you must notify us within 3 working days of delivery. We will conduct a stock check on the goods in our warehouse before deciding if a credit should be issued, we may ask you to re-check your side too.
You will receive a copy of any credit notes issued, the credit will remain on your account to be deducted from your next invoice. We do not offer refunds.
Q: How do I find my nearest stockist to buy your products?
Please contact us by completing your details on the ‘contact us’ page or call on 01582 475577 or email sales@essentialhousewares.co.uk
Q: How do I make a complaint?
You make a complaint by completing your details on the ‘contact us’ page or call on 01582 475577 or email sales@essentialhousewares.co.uk
Download our NEW product catalogue!
Join the Essential family today to discover our reliable range of quality disposable household products for yourself and why we are the trusted partner for long-term success.